Compatibility problems with iPhones and Abacus

We have received a few reports of issue with pupils accessing ‘homework’ tasks on ActivLearn.  The initial issue was that a pupil was unable to login to active learn when using an iPad.  Our Network Manager Mr. Thompson has identified the following problems:

  1. “Early iPads (first generation iPads) are not supported, I would presume the same is true of early iphones (although iPhone support is not mentioned at all)
  2. When using an iPad, the Safari web browser should be used and up to date.
  3. When using Safari it is advised that ‘Cookies’ are allowed and ‘Prevent Cross Site Tracking’ is switched off, both settings are in the Safari Privacy settings.”

If you are having difficulty, please follow the guidance on the following document: ActiveLearn iPad Login Issues

Self test Link:   https://www.pearsonactivelearn.com/app/Home   Then click ‘Will ActiveLearn run on my device’

 

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